Sales Policy – Topotis Natural Gemstone Jewelry

Welcome to Topotis, your trusted destination for exquisite natural gemstone jewelry. Our goal is to provide our customers with high-quality products and outstanding service. This Sales Policy outlines important information regarding orders, payments, shipping, returns, and warranties.

1. Ordering Process

Placing an order with Topotis is simple and secure. Browse our collection of gemstone rings, necklaces, earrings, and bracelets, select your preferred design, and add it to your cart. Once you proceed to checkout, follow these steps:

  • Fill in your shipping and billing details.

  • Choose your preferred payment method.

  • Confirm your order and complete the payment.

  • You will receive an order confirmation email with tracking details once your order is processed.

If you need assistance, feel free to contact our customer support at info@topotis.xyz.

2. Payment Methods

We accept various secure payment methods to ensure a smooth transaction, including:

  • Credit/Debit Cards (Visa, MasterCard, American Express, Discover)

  • PayPal

  • Bank Transfers

All transactions are processed securely, and we do not store your payment information.

3. Shipping & Delivery

We offer worldwide shipping to ensure you receive your natural gemstone jewelry no matter where you are. Our shipping policies include:

  • Processing Time: Orders are processed within 1-3 business days.

  • Standard Shipping: Delivery within 7-14 business days.

  • Express Shipping: Delivery within 3-5 business days (additional fees apply).

  • A tracking number will be provided once your order has shipped.

Please note that international orders may be subject to customs duties or taxes, which are the customer’s responsibility.

4. Return & Exchange Policy

We want you to be fully satisfied with your purchase. If you are not completely happy, we offer a 30-day return and exchange policy:

  • Items must be unused, unworn, and in original packaging.

  • Customers are responsible for return shipping costs unless the item is defective or incorrect.

  • Refunds will be processed within 7 business days after we receive the returned item.

  • Exchanges are available for items of equal or lesser value.

To initiate a return, contact us at info@topotis.xyz with your order details.

5. Warranty & Quality Assurance

All Topotis gemstone jewelry is crafted with premium materials and expert craftsmanship. We stand behind our products with a 1-year warranty covering:

  • Manufacturing defects

  • Loose or missing stones

  • Clasp or chain breakage due to craftsmanship errors

This warranty does not cover damages due to misuse, accidents, or unauthorized modifications.

6. Customer Support

We are committed to providing excellent customer service. For inquiries regarding orders, shipping, or product details, contact us via:

7. Policy Updates

Topotis reserves the right to modify this Sales Policy at any time. Any changes will be updated on our website, and we encourage customers to review this page periodically.

Thank you for choosing Topotis. We appreciate your trust and look forward to providing you with elegant natural gemstone jewelry!