Refund and Returns Policy

At Topotis, we take pride in offering high-quality natural gemstone jewelry. Customer satisfaction is our top priority, and we strive to ensure that every purchase meets your expectations. If you are not fully satisfied with your order, we are here to assist you with our Refund and Returns Policy.

Returns

We accept returns on eligible items within 30 days of delivery. To qualify for a return, your item must meet the following conditions:

  • The item must be unused, unworn, and in its original condition.

  • It must be returned in its original packaging with all included accessories.

  • A receipt or proof of purchase is required.

Certain products, such as custom-made jewelry, engraved pieces, or clearance items, are non-returnable unless they arrive damaged or defective.

To initiate a return, please contact us at info@topotis.xyz with your order number and details. We will provide return instructions, including the return shipping address.

Refunds

Once your return is received and inspected, we will notify you of the status of your refund. If approved, the refund will be processed to your original payment method within 7-10 business days.

  • Shipping fees are non-refundable.

  • If the return is due to our error (e.g., incorrect or defective item), we will cover the return shipping cost.

  • If your refund is delayed, please check with your bank or payment provider, as processing times may vary.

Exchanges

We only replace items if they are defective or damaged upon arrival. If you need an exchange, please contact us at info@topotis.xyz within 7 days of receiving your order.

Return Shipping

Customers are responsible for return shipping costs unless the item is defective or incorrect. We recommend using a trackable shipping service or purchasing shipping insurance to ensure the safe return of your package.

Cancellations

Orders can be canceled within 24 hours of purchase. After this timeframe, cancellations may not be possible as processing begins immediately.

Contact Us

For any inquiries regarding returns, refunds, or exchanges, feel free to reach out to us:

We appreciate your trust in Topotis and look forward to providing you with exquisite natural gemstone jewelry and excellent customer service.