Returns & Refund Policy for Topotis.xyz

At Topotis, we aim to provide our customers with premium desk accessories to enhance their workspace experience. If you are not completely satisfied with your purchase, we offer a comprehensive Returns & Refund Policy to ensure a hassle-free process. Please read the details below to understand our policy fully.

1. Return Eligibility

To qualify for a return, the following conditions must be met:

  • The item must be unused, in its original condition, and in the original packaging.
  • Returns must be initiated within 30 days from the date of purchase.
  • You must provide proof of purchase (receipt or order confirmation).

Non-Returnable Items:

  • Personalized or custom-made items.
  • Items marked as final sale or clearance.
  • Products that have been used, damaged, or altered after delivery.

2. Return Process

To initiate a return, please follow these steps:

  1. Contact our customer service via email at info@topotis.xyz or call us at (772) 202-4108 to obtain a Return Authorization (RA) number.
  2. Once your return is authorized, pack the item securely in its original packaging and include a copy of your receipt or order confirmation.
  3. Ship the item to the following address:

    Topotis Returns Department
    2601 S Lake Blvd,
    Violet, LA 70092-3507, USA

Please note that you are responsible for covering the return shipping costs unless the return is due to a defect or shipping error on our part.

3. Refund Process

Once we receive and inspect your returned item, we will notify you via email regarding the approval or rejection of your refund.

  • Approved Refunds: Refunds will be processed within 7-10 business days of approval. The refund will be credited to your original payment method.
  • Rejected Refunds: If your return is not approved, we will notify you with the reason. In this case, the item will be returned to you at no additional cost.

Restocking Fee:

  • A restocking fee of 10% may be applied to certain returns (excluding defective items or shipping errors).

4. Damaged or Defective Items

If your item arrives damaged or defective, please contact us within 7 days of receiving the product. We will arrange for a replacement or a full refund, including any applicable shipping costs.

  • Contact us via email at info@topotis.xyz or call (772) 202-4108 with your order details and photos of the damaged product.

5. Exchanges

Unfortunately, we do not offer direct exchanges. If you wish to exchange an item, please return the original product following our Returns & Refund Policy, and then place a new order for the desired product.

6. Late or Missing Refunds

If you have not received your refund within the specified time frame:

  • Check your bank or credit card statement for pending transactions.
  • Contact your bank or credit card company, as processing times may vary.
  • If you have done all of the above and still haven’t received your refund, please contact us at info@topotis.xyz or call (772) 202-4108.

7. Contact Us

For any inquiries regarding returns or refunds, feel free to reach out to our customer service team.

  • Phone: (772) 202-4108
  • Email: info@topotis.xyz
  • Address: 2601 S Lake Blvd,
    Violet, LA 70092-3507, USA

8. Conclusion

At Topotis, customer satisfaction is our top priority. We strive to make your shopping experience enjoyable and stress-free. Our Returns & Refund Policy is designed to offer flexibility and peace of mind. Thank you for choosing Topotis for your desk accessories needs.

Happy shopping!